“I’m a certified pedorthist and a physical therapist and I’ve made orthotics for 32 years, so when we started the store I was very familiar with the need. We’re very hands-on, very customer satisfaction driven. Everyone tries on the new shoes to get a sense for how they’re fitting, whether they’re fitting shallow or full, long or short. We have an investment in staff: We can’t lose that knowledge. Obviously we’re not perfect, but we try to turn those times we aren’t perfect into learning experiences.” – Skip Chandler